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By placing an order on di-allo.com, you agree to our terms and conditions and our return policy.
IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF USE AND TERMS & CONDITIONS OF SALE BEFORE ACCESSING, USING, OR PLACING AN ORDER OVER di-allo.com, AS THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES . THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.
Your use of di-allo.com (hereafter the “Website”), which is owned and maintained by DIALLO (“DIALLO,” “we”, “our”, “us”), is governed by the policies, terms, and conditions set forth below. Please read them carefully. We offer the Website, including all information, tools and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.
THIS IS A BINDING AGREEMENT. THESE TERMS OF USE AND TERMS & CONDITIONS OF SALE (“TERMS”) TOGETHER WITH OUR PRIVACY POLICY FORM A LEGALLY BINDING AGREEMENT (“AGREEMENT”) BETWEEN YOU (“YOU” OR “CUSTOMER”) AND DIALLO AND SHOULD BE READ CAREFULLY. THIS AGREEMENT GOVERNS YOUR ACCESS TO AND USE OF THE WEBSITE, ANY ORDER YOU PLACE THROUGH THE WEBSITE, BY TELEPHONE, OR OTHER ACCEPTED METHOD OF PURCHASE AND, AS APPLICABLE, YOUR USE OR ATTEMPTED USE OF THE PRODUCTS OFFERED ON OR AVAILABLE THROUGH THE WEBSITE.
THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 17 OR IF YOU OPT OUT. PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 17 BELOW, WHICH ALSO DESCRIBES YOUR RIGHT TO OPT-OUT.
Our privacy policy may be viewed by visiting our Privacy Page. We reserve the right to modify our privacy policy in our reasonable discretion from time-to-time.
You agree that any products you purchase from DIALLO and/or our Website will be used for your personal, non-commercial use. You agree that you will not resell, re-distribute, modify, or export any product that you order from the Website.
All charges are in U.S. Dollars. We accept U.S.-issued credit and debit cards from Visa, MasterCard, American Express, and Discover. We also accept payment through PayPal or Amazon Pay.
When placing an order online, you will need:
• The address the card’s statement is sent to (billing address).
• The card number and expiration date.
• The 3 or 4 digit code found only on the card (CVV2 code)
By submitting credit card information or other payment information to us, you represent and agree that: (i) you are fully entitled to use that card or account; (ii) if you choose a subscription-based purchase, that you will pay all payments for your subscriptions by the date due; (iii) all payment information provided is complete and accurate; (iv) you will be responsible for any credit card fees; and (v) that sufficient funds exist to pay us the amount(s) due.
We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly, and will use such updated information to process payments for your subscription(s) if you signed up for subscription(s). Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card’s updating service, you should contact your credit card issuer.
We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method, including a mailed statement.
Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. In the event we deny your order, you will be refunded back to your original form of payment. We reserve the right to require additional information before processing any order.
Our policy at this time is that we are allowing ten (10) full business days for orders to have updated tracking information. In the event that tracking does not update after 10 business days, we will reship your order at no additional cost to you. As per our terms and conditions, we cannot refund orders that have already been shipped.
We ship orders within the 50 United States via USPS or UPS. Depending on product availability, orders shipped usually arrive within 2 to 6 business days. An accurate shipping address is required and a phone number is optional. We are not responsible for late shipments/missing shipments if you enter incorrect shipping address information. If you discover that you have made a mistake with your order after you have submitted it to the Website, please contact welcome@di-allo.com immediately. You must contact us as soon as possible in order to modify or cancel your pending order. However, we frequently ship the same day that you order, so we cannot guarantee that we will be able to amend your order in accordance with your instructions. If an order has been shipped and a customer notices the wrong address, DIALLO is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit. DIALLO will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.
We also deal with the below on a case-by-case basis:
Packages Lost By Shipping Carrier (Never Delivered) And/Or Damaged In Transit
DIALLO will not refund an order if it is lost or damaged in transit.
A package is considered “Lost” when 7 days have passed and the tracking information has not updated in status and not delivered.
If a package is damaged, please email welcome@di-allo.com with images of the damage.
As stated above, we try our best to dispatch orders as fast as possible to offer the best customer experience, so it's hyper critical to make sure your shipping address is entered correctly.
If an order has been shipped and a customer notices the wrong address, DIALLO is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
DIALLO will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.
Any orders delivered to the wrong address due to a customer error are non-refundable and will not be reshipped.
If an order has been shipped and a customer notices the wrong address, DIALLO is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
We try our best to dispatch orders as fast as possible to offer the best customer experience, so it's hyper critical that you check your order summary prior to placing your order.
DIALLO will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.
All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item.
The customer will need to contact the shipping carrier directly to find out where the package was left. (Check with neighbors - sometimes they leave it there by accident!)
DIALLO will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.
Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.
All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item.
The customer will need to contact the shipping carrier directly to find out where the package was left. (Check with neighbors - sometimes they leave it there by accident!)
DIALLO will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.
Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.
All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item.
The customer will need to contact the shipping carrier directly to find out where the package was left. (Check with neighbors - sometimes they leave it there by accident!)
DIALLO will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.
Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.
We cannot process or refund orders marked “Return to Sender.” It is crucial for the customer to ensure they enter their correct shipping address.
In the event DIALLO approves an exchange of product (I.e., sends an additional product at no extra charge), the customers right for a future refund is voided.
'This is because the customer is acknowledging that DIALLO has sent two products and paid for shipping twice to attempt to please the customer. Refunds or returns will not be honored after an exchange has been made.
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